Case Study | Snappy – Transforming Car Wash Services with On-Demand Mobile Apps in Sri Lanka

Challenge

Introducing an Innovative On-Demand Car Wash Service

Snappy aimed to bring a fresh, convenient car cleaning service directly to users’ doorsteps in Sri Lanka. The challenge was twofold: to create a streamlined, user-friendly mobile app for customers to schedule services easily, and a rider app for the service team to manage bookings and schedules. Additionally, Snappy needed a robust web-based admin panel to oversee all operations, pricing, and updates.

Our Approach

Multi-Faceted App Ecosystem for a Seamless Experience

Our team designed a cohesive, integrated solution comprising two mobile apps and a web-based admin panel, each tailored for specific user needs

Customer App

Focused on usability and simplicity, the app lets customers select their vehicle type, choose services, pick available dates and times, and confirm bookings in a few taps.

Rider App

Built with efficiency in mind, the rider app provides all essential tools for Snappy’s service providers, including assignment of customer requests, schedule management, and payment tracking.

Admin Web App

Using React, TypeScript, and Firebase, we developed an intuitive web interface enabling Snappy’s team to manage pricing, schedules, and all booking data effortlessly.

Core Solutions Implemented

Intuitive Customer Experience

Designed a user-friendly mobile app interface, enabling customers to schedule a car wash in seconds, select specific services, and view appointment details.

Efficient Service Management for Riders

Developed a feature-rich rider app with schedule and assignment tracking, streamlining the service team’s daily operations.

Comprehensive Admin Control

Created a powerful web application with complete control over service offerings, pricing, schedules, and bookings, supporting seamless Snappy operations.

Results

Transforming Car Wash Services in Sri Lanka

Enhanced Booking Convenience
Customers enjoy fast, simple scheduling, boosting engagement and customer satisfaction.

Optimized Service Delivery
The rider app enables efficient service management, keeping operations running smoothly and on time.

Seamless Admin Oversight
The admin web app gives Snappy total control over service details, ensuring consistent quality and efficiency.

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